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IT Help Desk Analyst

    • Job Tracking ID: 512607-701993
    • Job Location: Hillsborough County, FL
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: September 06, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Hillsborough County Tax Collector's Office is currently seeking a motivated and experienced individual to join our team in the Information Technology department as an IT Help Desk Analyst. Qualified candidates are encouraged to apply! All candidates will be required to take an online job-related skills assessment. Applications will be accepted through September 20, 2019 at 3:00 p.m.

Purpose: Works under general direction of the IT Service Desk Manager to monitor the help desk as a front-line problem solver and to install and provide technical assistance to computer users on the use of computer hardware, software, and equipment exercising initiative and independent judgment based on professional education and previous experience.

Principal Duties and Responsibilities (Essential Job Functions)

  • Monitor help desk for problem tickets, perform initial triage and attempt to resolve problem
  • Set up technical equipment for employee use ensuring proper installation of cables, operating systems and software
  • Respond to customer inquiries and resolve routine problems with computers, software, and peripheral equipment
  • Perform minor repairs to computer hardware or peripheral equipment following appropriate specifications
  • Refer hardware or software problems or defective products to vendors or appropriate technicians for service
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Drive vehicle to remote locations to deliver, pick up, install or repair equipment
  • Inspect equipment and read order sheets to prepare for delivery to users
  • Protect operations by keeping information confidential

Experience and Skills:

Job Specifications (including knowledge, skills, abilities and physical requirements)

  • Knowledge of computer hardware, software, and peripheral equipment installation, maintenance and repair
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Skilled in identifying problems and determining the best solution to take corrective action
  • Ability to lift and safely transport computer equipment
  • Ability to read and comprehend specifications, user manuals, and procedures
  • Ability to interact with computer hardware, software, and equipment
  • Ability to use a computer, keyboard, help desk and general office software and equipment
  • Ability to operate a motor vehicle to travel between offices and other locations within the county
  • Work requires regular and reliable attendance
  • Work ranges from sedentary to moderately physical depending on the task; requires extended periods of sitting, standing and walking
  • Tasks often require reaching, pulling, pushing, kneeling, bending, climbing or lifting (up to 50 lbs)

Qualifications

  • High School Diploma/GED and 3 years of experience installing and configuring computer hardware, software and equipment; or
  • AA/AS in Computer Science or related field and 2 years of experience installing and configuring computer hardware, software, and equipment
  • Any equivalent combination of education and experience may be considered

Benefits

The following benefits are available to eligible employees:

  • Retirement (Florida Retirement System and Deferred Compensation)
  • Health, Dental and Vision Insurance
  • Flexible Spending Accounts
  • Basic and Supplemental Life Insurance
  • Short- and Long-Term Disability Insurance 
  • Paid Holidays
  • Paid Sick and Vacation Leave
  • Tuition Reimbursement
  • Employee Wellness Programs

Benefits Summary for Full-Time Employees

  • Retirement (Florida Retirement System and Deferred Compensation)
  • Health, Dental and Vision Insurance
  • Flexible Spending Accounts
  • Basic and Supplemental Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Holidays
  • Paid Sick and Vacation
  • Tuition Reimbursement
  • Employee Wellness Programs

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